Report a problem

We've made it quick and easy for you to report repairs

Our managed tenants have access to our emergency out of hours help line call 01737 334 473.

Alternatively, reporting issues via our repairs portal ensures all emergencies reported are called back within one hour. Here you can easily:

  • Upload any repair and maintenance issues at any time, to suit you.
  • Access to the portal from your smart phone, tablet and desktop devices
  • Receive a call back from AXA within one hour for emergencies and urgent issues reported outside of office hours
  • Upload photos to help describe an issue that will be picked up by your personal property manager
  • Help determine whether the issue reported will be treated as urgent

Your property manager will have direct access to all repairs reported.